For Official Requests

Antarctic Wallet cooperates with law enforcement and other government authorities within the framework of applicable law. Our legal team carefully reviews all requests to ensure their legality and validity.

If you represent the police, a court, or another competent authority and wish to submit an official request, please make sure it meets the following requirements:

• Full description of the request — include all relevant details such as transaction IDs, dates, amounts, and any other essential information.

• The request must be prepared on an official letterhead and certified with an official seal and the signature of an authorized representative.

• Requests must be sent only from an email address associated with an official domain (e.g., *@gov.xx). Requests sent from personal or public domains (Gmail, Yahoo, etc.) will not be accepted.

If the request meets the above requirements (and others, if provided for by applicable law), we will provide the necessary information in accordance with the established procedure. Otherwise, we reserve the right to refuse to fulfill the request.

Electronic applications should be sent to: compliance@antarcticwallet.com.

After the electronic request has been sent to Antarctic Wallet, the original request must also be sent to the company's legal address: Kyrgyz Republic, Bishkek, 429 Frunze Street.

Requests are reviewed within 10 business days of receipt of a complete set of documents, unless otherwise provided by the laws of the Kyrgyz Republic or other legislation applicable to Antarctic Wallet.

Please note that Antarctic Wallet strictly adheres to the principles of data security and confidentiality. We have never created any hidden access mechanisms or special keys to our products and services, nor have we ever granted government authorities direct access to our servers. We continuously work to make our users’ data security more robust and our operating principles more transparent.